3rd March 2026
For many people with upper limb differences, the question of where to buy prosthetics is one of the first and most disorienting they face. The path from limb difference to a well-fitted, functional device is rarely straightforward. It involves navigating insurance, understanding funding options, finding a clinic with genuine upper limb expertise, and working out which technology actually suits the life you want to live.
Lucas Slusher, a Hero PRO user who was born with a congenital upper limb difference, spent years working through that process before finding Open Bionics. He remembers the early confusion clearly. “I kept asking myself, where do I even go to buy these arms?” he said. “That mix of hope and feeling overwhelmed is something anyone starting out can relate to.”
The first step for most people searching where to buy prosthetics is an online search that returns more questions than answers. Slusher said his experience with Open Bionics felt different from the start. “It’s not like shopping online,” he said. “You click ‘Book Demo‘ and start with a free, no-pressure call.”
That initial conversation is handled by clinicians who work with people across the full spectrum of upper limb differences, including congenital limb differences and acquired limb loss, more than most providers. They walk prospective patients through whether a Hero Arm, Hero RGD, or Hero PRO is the right fit, based on their daily demands, activity level, and goals. No commitment is required to have that conversation.
Slusher said the first call was a turning point. “For the first time, someone really understood that every limb difference, every story, is unique and personal,” he said.
After the initial consultation, Open Bionics takes a 3D scan or cast of the residual limb and creates a custom-fit device. All Open Bionics devices are designed for below-elbow differences, whether congenital or acquired.
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“For the first time, someone really understood that every limb difference, every story, is unique and personal.”
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The Hero Arm is lightweight and intuitive, available for adults and children as young as five. The Hero PRO and Hero RGD add increased grip strength, speed, and adaptability, and both are completely wireless, water resistant, and touchscreen compatible. The flexible socket design and 3D-printed construction produce a fit that is typically more comfortable than older fabrication methods.
Slusher said comfort is not incidental to consistent prosthetic use. “Comfort isn’t a luxury,” he said. “It’s essential if you want to wear your prosthesis every day, all day.”
For people considering where to buy prosthetics, the question of durability is often as important as the question of fit. The Hero line is built from Nylon PA12, the same material used in ski boots, making it well suited to the physical demands of daily life including wet, messy, and high-contact tasks.
Slusher said the transition to the Hero PRO changed what he expected from a prosthetic device. “I wondered if it would really hold up in everyday life,” he said. “It isn’t just about looking cool. It’s about doing laundry, dishes, typing on your phone, or lifting heavier items without worry. That kind of freedom changed everything for me.”
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“It isn’t just about looking cool. It’s about doing laundry, dishes, typing on your phone, or lifting heavier items without worry. That kind of freedom changed everything for me.”
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Open Bionics operates a growing network of clinics across the United States. For patients who do not have a clinic nearby, the team helps connect them with partner locations and coordinates care remotely where possible. The company is expanding its clinic network, and additional locations continue to come online.
Every Hero PRO and Hero RGD delivered directly through an Open Bionics clinic is backed by the Perfect Fit Promise, a 60-day fit guarantee, and three years of HeroCare coverage. That includes training, customer support, and coverage for manufacturing faults, with no hidden costs.
Slusher said the support structure was as important to him as the technology itself. “What I loved about Open Bionics wasn’t just the technology,” he said. “It was the people. The clinicians who understood limb difference, the community of users, and a company committed to making bionics accessible. I never felt like just a customer.”
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“What I loved about Open Bionics wasn’t just the technology. It was the people. The clinicians who understood limb difference, the community of users, and a company committed to making bionics accessible. I never felt like just a customer.”
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If you are considering Hero PRO or Hero RGD, visit book a free consultation to learn how a bionic arm could help you reach your goals.
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